Yes, we offer a 30 day satisfaction guarantee on all products as long as you return the product in NEW condition with all the original packaging materials. Proof of purchase is also required. Sorry, shipping charges are not refundable. There is a 10% restocking fee on wood mounted stamps. Custom orders are not returnable.
EXCEPTION: Freebies, free goodies included in your order, can not be exchanged or returned.
NOTE: REFUNDS TO CREDIT CARDS: Credit Card numbers will need to be phoned in in order to issue you a credit. We use secured encryption to process your order, not even we know your credit card number!
Q
What if I don't want to give my credit card over the Internet?
A
That's fine, simply continue through the ordering process until it asks you for a payment option, then simply choose "check" "telephone" or "paypal" as a payment option and we will receive your order electronically. You can then write us a check, or sign into your paypal account, or call us with your credit card info. As soon as we receive payment, we'll begin processing of your order.
Q.
Where do I send my check or money order?
A.
Checks and Money orders are mailed to:
Starving Artistamps, Inc.
219 Feustal Street
West Babylon, NY 11704
Q.
How much is shipping inside the USA?
A.
SHIPPING ON RETAIL ORDERS INSIDE THE USA and CANADA ONLY:
00.00 to 15.00 is $3.75
15.00 to 25.00 is $4.75
25.00 to 40.00 is $5.50
40.00 to 65.00 is $6.50
65.00 and over FREE SHIPPING
WHOLESALE ORDERS: shipping will be calculated and added on to your order at the time of fullfillment.
Q.
How much is shipping outside the USA?
A.
Shipping charges are calculated based on items ordered. You can place your order thru the website but additional shipping charges may apply. Additional charges are billed thru paypal.email: strvingartistmp@aol.com
Q.
When will my order ship?
A.
Paid orders are shipped on a first come first served basis based on item availability. Sometimes we will split the order into partial shipments if we are expecting a long delay on a backordered item. There is no additional shipping charge for split orders. In most instances orders containing only unmounted stamps will ship fastest. Unmounted orders are more likely to ship faster than mixed or mounted orders. Because mounted stamps are manufactured and assembled as ordered it may take up to 10-14 business days to ship.
Please note: ALL orders are shipped by USPS by the least expensive means (first class or parcel post) unless the weight or delivery location warrants upgrading your order to priority mail. Inside the USA upgraded shipping charges are absorbed by us. Because this upgrade is determined when the order is actually brought to the post office we are unable to provide the information in your shipping notification, therefore assume your order was shipped either first class or parcel post.
Q.
Why isnt there a paper invoice included in with my order?
A.
first and foremost, its because we love trees. We need trees and frankly, in this business we use alot of them. So if we can spare some trees in the process why not? Thats why we offer back to back stamps whenever possible and its why sometimes we send your packages out in recycled shipping containers. We also email you 3 copies of your order invoice throughout the order process for you to refer to. All these cost cutting policies are reflected in our low shipping charges, just another way of saying, "hey, we love your business, thanks for shopping with us! Enjoy your hobby and hug a tree while you do it!" So the next time your package arrives and you go looking for that missing invoice, dont forget to check your computer, its waiting in your mailbox.
Q:
Can i upgrade/expedite my shipping options or delivery times?
A
Perhaps. It will depend on what you ordered, when you ordered it, and how fast you need it. Give us a call or email and we can discuss it.
